Signal Blocker Products SL Return Policy

Return Policy Overview:

At Signal Blocker Products SL, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return process in compliance with standard European consumer protection laws. Please read our return policy carefully for detailed information.

Contact Details:

Return Policy Details:

  1. Eligibility for Returns:

    • You have the right to return your product within 14 calendar days from the date of delivery without providing any reason.
    • To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Picture or video is mandatory in order for the return to take place in case the product is damaged.
    • Certain products like personalized or custom-made items are not eligible for returns.

  2. How to Initiate a Return:

    • Contact us at [email protected] within 14 days of receiving your item to request a return.
    • Provide your order number, item(s) to be returned, and the reason for the return (optional).

  3. Return Process:

    • Once your return request is approved, we will provide you with detailed instructions on how and where to send the returned item(s).
    • Pack the item(s) securely in their original packaging and include a copy of the purchase receipt or proof of purchase.

  4. Refunds:

    • Once we receive and inspect your returned item(s), we will notify you via email about the approval or rejection of your refund.
    • If approved, a refund will be processed to your original payment method within 14 calendar days.
    • You will receive the full purchase amount minus any shipping costs unless the item was defective or an incorrect product was sent.

  5. Exchanges:

    • We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at [email protected].

  6. Return Shipping Costs:

    • Customers are responsible for covering the shipping costs of returning the item(s).
    • In cases where the item is defective or an incorrect product was sent, Signal Blocker Products SL will cover the return shipping costs.

  7. Exceptions and Exclusions:

    • Customized or personalized items are not eligible for returns unless defective.
    • Products without a receipt or proof of purchase will not be accepted for return.
    • Products that have been used, damaged, or altered are not eligible for return.

  8. Contact Us:

    • If you have any questions about our return policy or need assistance with a return, please contact us at [email protected].

Note: This return policy does not affect your statutory rights under European consumer protection laws.